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" On a side note we have had a great experience with the whole James Engle Family from all your help and guidance on building for the first time to all the contractors and suppliers to Dave with his patience and all that he has helped with as I know we've had a lot of changes and questions. I honestly say that this has been a great experience and we have recommended James Engle to so many of our friends and family. Thank you in advance as we near the finish line.
Sincerely,
Adam Bracco"
- Adam and Kelly Braco
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" Mr. Engle,
I apologize for the delay in sending this but I wanted to express our thoughts on our new home. The house is wonderful and we enjoy it more each day.
I want to especially commend the people you have working for you. Jerry took over when there was a personnel change in your company. He did a great job in getting everything done (especially difficult since he was not involved from the beginning). He was extremely understanding and helpful. Then came the warranty repairs. Angie has to be the best at this job. She scheduled all of the required work and ensured that the sub-contractors did the repairs as scheduled. Angie followed up each repair and did not stop until the job was completed to our satisfaction. It is difficult to find a customer service person as dedicated as Angie. Bobby was the the on scene person who checked the warranty work. He too was so easy to work with and he ensured that the work was completed satisfactorily. Also, the sub-contractors you used were responsive and friendly.
The best complement I could give about your company and people would be that we would recommend James Engle Custom Homes to any home buyer and we would definitely buy another home from you if we were ever in the market again. Thanks again for a wonderful home!
Al and Sheryl Canter"
- Al and Sheryl Canter
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" We can’t thank you enough for everything you did to make our move from one house to another so successful. Your professionalism and attention to detail earned our confidence. But your kindness and fun personalities locked in our excitement! Looking forward to years of friendship and good neighbors!"
- Andrew and Jennifer Mulholland
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" I've been meaning to thank you for this note! Things are finally starting to settle down a little and I wanted to take a second to thank you, and the entire James Engle Team for making the whole "Building a House" experience such a wonderful one!
Throughout this process, we ran into many family, friends and strangers who all had a common sentiment about building a home - "After you do it once, you'll never do it again!" Marcus and I looked puzzled each time we heard someone speak those words. Anytime we dealt with someone from James Engle, they were extremely professional & made us feel as if our home was just as important to them as it was/is to us. On the rare occasion that an unsatisfactory issue arose, there was always someone there to proactively make us aware of the situation & inform us of the steps that were being taken to rectify it before we discovered it ourselves. Each of you made building our home an enjoyable experience and something we will make known to anyone we come in contact with looking to build.
We LOVE our home! Even though some of our rooms are still empty and the walls are still bare - it is warm, inviting and comfortable and that is a true testament to the quality of home you are producing. We couldn't be happier and can't wait to show it off to our family and friends!
April and Marcus
Thank you again for all of your help Ben! Please know that you & Shari are welcome in our home anytime (I'll just make sure she stays downstairs so she can't see the hardwoods in the upstairs hall!)"
- April and Marcus Kempton
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" Hi Jim,
Thanks for the email. We couldn't be more pleased with our new home or your team. We have had an absolute wonderful experience and have told everyone we know about how great it has been (and of course we are trying to convince a few friends to build with you in Prairie Brook!). Just as promised during the initial meetings with you and Ben, your team is definitely committed to customer satisfaction and a quality product.
Joel has been absolutely wonderful to work with. The weekly email updates have been so nice to keep us informed as to what is done and what is coming up. He is always quick to either answer the phone or return phone calls, generally within the hour. Each time we have brought something to his attention (always minor), he has been one step ahead of us and already has someone scheduled to fix/change. For example, he knew that we were having our meeting with Brad for networking/security/sound and made it a point to stop by during the meeting as he thought there might be some questions for him and it saved everyone time and was very much appreciated by all.
As this was our first build, we really appreciate the way Joel has taken his time to explain each step of the process with us, to lay out all of the various options, and often times has better suggestions for things we wouldn't have otherwise thought of (such as placement of the built-in ironing board). And his knowledge of what is or isn't allowed under code (or by the subdivision) is excellent. We never feel rushed during phone calls or meetings with him and he has been very quick to suggest a meeting if we have a few items to discuss and has been flexible and met us at whatever time/day is most convenient for us. Joel is very organized and it is amazing that he can recall the smallest details about our build, when things are scheduled, and what needs done. He quickly gained our trust and we haven't had a moment's concern that everything would be done, and be done well. And I don't want to speak too soon, but it looks like he just might beat this baby!! I just can't say enough nice things about Joel, you have hired a quality construction manager that is an excellent representative of your company.
We have heard frequent comments from relatives, friends, and coworkers about how we must be the only people building right now in this economy and from the activity in the neighborhood, that couldn't be farther from the truth. And we aren't surprised to see that most of those homes are James Engle homes. We have spoke to several different people in Prairie Brook that have built with you and all have glowing things to say, which after finishing the build and living in the house for awhile, speaks volumes about the reputation of your company. We are very excited to be so close to the end of the build, are extremely pleased with our home, and can't wait to move in (even though I think we're going to miss Joel!). Everything has been just as promised, if not better. You should be very proud of your team.
Thanks,
Ashlee"
- Ashlee and Bill Swearingen
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" Jim,
Thank you for the excellent work that your team did on our basement finish. We could not have asked for a more responsive and easy to work with partner. Our construction manager, Brian, was excellent. He was responsive, calm and pleasant to work with. He took care of any worries we had and managed the project to an oustanding conclusion. He managed the contracting teams so that we did not worry about "strangers" in and out of our home and did it with minimal disruption to our day to day lives. Our ability to enjoy our home during the construction process really exceeded our expectations.
We have been so pleased with our home the past 3 1/2 years and now we are thrilled with our basement finish. Your team validated our decision to have James Engle Construction complete this work. We have already recommended your company several times over the last three years and will continue to provide strong, positive endorsements based upon our experience! We have a friend currently considering your company for a build job and have provided a lot of positive feedback based upon our experience with your team.
Please extend our heartfelt gratitude to your team for a job well done. We are excited to enjoy our first Christmas break in our new basement!
Happy Holidays,
Beth Forwalder and Rich Fabac"
- Beth Forwalder and Richard Fabac
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" JIM,
We are extremely satisfied! We have been meaning to write you a letter to that effect, but havn'et gotten to it. All of your people including your sub contractors have gone out of their way on our behalf. It goes without saying that your are the one that made it all happen. Wether it was burying the sump pump line, changing the bedroom doorway width, or the fireplace mandle height, setting the hood back , reducing the size of the granite counter top, allowing us to pick our own home plan, and picking our own stone and other colors, etc. etc. etc.
Angie, Bobby, Dave, Trish, Jack, Richard, and all of the rest of your staff have been great to work with. The subcontractors have been great to work with as well.
Thanks again Jim! Have a super 2010!
Sincerely,
Bill and Margaret Hanna"
- Bill and Margaret Hanna
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" Hi Jim,
James Engle Custom Homes has been an excellent builder for our new home. We appreciate everything that you've done for us throughout the process and your approach to home building.
You're totally an honorable builder and we would recommend you to anyone building a home. You exceeded our expectations many times. The house looks great and we always look forward to coming home. Thank you very much!
Bobby has been great to work with. He's been on top of situations needing attention and an overall nice guy. He has good ideas and is a pro. We really appreciated his quick responses to our calls and e-mails.
Thank You!"
- Bob and Michelle Houston
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"
Jim
I just wanted to take a moment and tell you what a great experience it has been for Sherri and myself, to be involved in these past two transactions with your company here in Grey Oaks. The level of communication and customer service shown by you, Brian, and Kim has been nothing short of exceptional. In the 20+ years of marketing new homes for Rodrock, we have not worked with many builders that measure up to your company's high standards. Sherri and I both look forward to our next ventures with your wonderful organization! Thanks again for letting us be a part of it.
Bob Sloan
Windham Realty - Grey Oaks Communities
"
- Bob Sloan - Windham Realty - Grey Oaks Communities
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"
Ben,
Thanks for the email.
The four of us were just talking tonight and are so completely satisfied and happy with our Engle Experience. You guys exceeded expectations again and again.
Joel, don't read this part!
Joel was amazing. He kept us informed every step of the way and his level of customer service, knowledge and know how were incredible. I really can't say enough good things about him and hey...he put up with me!
Thanks Joel, you made the experience fantastic!
We do look forward to having the outside items completed as soon as the weather cooperates!
Stop by anytime and see our home! Tours to prospective buyers are also welcome of the only Hawthorn III with our elevation at a small donation!!!!!!!!
Thanks so much. We appreciate you guys!
Brian and Holly Hesse.
"
- Brian and Holly Hesse
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" Thanks for the note. We're enjoying life in the new house although it's a jigsaw puzzle with dozens of boxes.
A couple of things as the loose ends are being completed:
We've got low-water pressure in one of our bathroom sinks. Called your associates this morning and we got in touch with the plumber, who is coming out this week to fix the issue. The plumbing company praised your company and said you're one of the few home builders who builds a quality home from start to finish, top to bottom, and who "actually stands behind his product."
This was not the first time we've heard that comment from a contractor. It was the 5th time. We even heard it from our closing agent.
I think this speaks volumes of your company. I've referred you to a colleague of mine. She's looking to build a house in Prairie Brooke.
Thanks Again,
Brian Torrey"
- Brian and Melinda Torrey
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" We wanted to thank you for all of your hard work and time in building our home. We had heard horror stories about building, but that was not the case with your company. Because of you and Dennis the process was enjoyable and free from stress. Our home is beautiful and well built. Dennis and Carl did a wonderful job of listening to our needs and following through. Their customer service skills are unmatched. Thank you for giving us the home of our dreams. Good luck in your future endeavors."
- Chad and Whitney Morehead
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" It has been a wonderful experience for us from start to finish and we are always eager to tell our friends about why we think James Engle builders are like no other... the absolute best!
Joel has been fantastic. He is very easy to work with and understands what needs to be done to keep things on track and still satisfy picky customers (us). He takes a lot of pride in his work and the company and it shows through in every interaction. He is exactly the kind of guy you want as your construction manager and we appreciate what he has done
Chris and Dave Hoffman
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- Chris and Dave Hoffman
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" You know, I let this slip to the end of our email list, I'm sorry. I want you to know that we absolutely love the house. It is one of those things where after our last experience building a house, anything was going to be better but with that being said, the experience has been way above our expectations. I know I have several other people looking into your houses
and they ask me literally every month if I have had any problems. Of course I haven't had any big problems and those little ones I have had, you guys have handled so quickly and professionally that I tend to forget that I had
a problem at all. So to sum it all up, thanks for everything and if you want a referral we would be happy to provide one. Jorie is far better at writing than I am so she would have to write it but we have never been happier.
Thanks for everything,
Chris Franklin"
- Chris and Jorie Franklin
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" Ben and Jim–
I’ve been meaning to send you an email, but with moving in every day has been a blur. Thank you so much for everything you did for us. From the first time we met you, we knew you and James Engle Construction were someone we wanted to work with, and more importantly, could trust. We truly felt like you were our partner throughout the process of selling our house and building the new one. I know it wasn’t always easy, but we appreciated your input and willingness to make things right. The house is great and we’ve been telling everyone about what a great job you and Dave did. In fact, I have a friend/co-worker that has been looking at an Engle home in Prairie Brooke. I told her that she and her husband should (at the very least) meet with you about it.
Thanks You,
Christa and Mark Spencer"
- Christa and Mark Spencer
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" Ben,
I wanted to reach out and thank you for all of your support, patience, work and information over the last year. I can't imagine going through the build and loan process without you at the helm. You were a consummate professional with a personal touch. From our initial visit I found you easy to work with, straight forward and willing to discuss options openly. … You have earned our business for a lifetime, though we hope to not be moving anytime soon.
Christine and Jeremy Schafer"
- Christine and Jeremy Schafer
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"
In the beginning, during the conceptualization, Jim was open to anything. We modified the floor plan and he was open to our ideas....Communication was really good...Jim came out personally to make sure we were taken care of....Dennis, very responsive; Trish, very helpful and timely; Jim, extremely easy to work with and had good ideas.
"
- Christopher and Jill Connard
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" When we were in the building process it couldn't go fast enough, but it was so nice to have peace of mind that you all would take care of anything that needed to be done. Thank you for that. We are so lucky to have had Tammy introduce us to such a great team to build our home!
We are thrilled (and exhausted) after moving in for the last two days. We are SO excited to be in the house and are already in love with every part of it! We LOVE the house and are anxious to turn it into our home. You and your team have been phenomenal throughout the entire 7 months we have worked with you.
Thanks again!
Courtney and David Shaw"
- Courtney and David Shaw
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" Jim,
Thanks for the email. I'll have to say that this has been nothing but easy. The venders are very kind and patient and knowledgable. I have also enjoyed working with Bobby and Ben. We have had the opportunity of meeting some of the crew members from rough-in, hvac, plumbing and electric and they have all treated us kindly. This has been a good decision for us so far, so keep up the good work.
Thanks again, Curtis and Betsy"
- Curtis and Betsy Smith
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" Our sincere thanks for your overwhelming generosity and customer service! We can't say enough good things about you and the rest of the crew at JECH. What a great group of people. You should start a business-development/internship program (in all of your spare time, lol) -- people could learn a great deal about running a business, customer service, etc. from you and your approach.
Thanks again for your generosity and kindness. If we can ever repay the favor in another way, just let us know.
Sincerely,
Dan and Stephanie"
- Dan and Stephanie Cox
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" Jim,
Thanks for reaching out to us. I would like to tell you that things are going very well. Dave and Ben have been great to work with and are very timely in their communication. I have purchased eight new homes and this has been the best experience yet. You have a great team!
James, not too long ago you asked me how my build was going. I said very well. I feel compelled to send you another note to tell you about my experience. As I said before, I have built 8 homes in 4 different states with 8 different builders in 14 years. I am sure you realize the quality of the homes you build and the character of the team you employ but it is always nice to hear about it. Ben Tarwater and Dave Parks have been the two best individuals I have encountered as a homeowner in this business of building homes. They are quick to respond, quick to take action and are very empathetic even when small conflicts arise. They work hard to provide a quality product and experience. I would recommend your company to anyone looking to build or purchase a home, not because of the home itself, but because of the experience. I run a large business for Target with over 11,000 team members in my organization and I am sure you would agree . . . it’s nice to hear when they are doing a good job! Thanks for taking time out of your day to read this.
Thanks again,
Dave and Amy Carroll"
- Dave and Amy Carroll
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"
Hi Jim,
Karen and I would like to say Thank You for building our new home. Our experience had been very exciting and rewarding. Our expectation have again been exceeded. You have to be very proud of your staff. Joel, what can I say, he is the perfect gentleman and professional. He was not only available at all times, but it didn't matter what my issues were, he was always ahead of me. That makes the experience a great one.
We found each off the venders to be very helpful and professional and always available to help us.
All things added up to a great experience.
Again, we want to say Thank You,
Dave and Karen Carlson
"
- Dave and Karen Carlson
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" Jim,
Thanks for checking in and for the holiday well wishes.
We couldn't be more delighted with our home-building experience! Your team and business partners have been terrific to work with throughout every phase of our project. To top it off, we're very pleased with how the house has turned out, from the overall design to the finishing touches.
Be assured that we've spread the good word among family, friends, and co-workers about how great it has been to work with James Engle Custom Homes to build our new home. We'd be delighted to give referrals or testimonies should the need arise.
We close tomorrow and can't wait! Thanks again and happy holidays to you and your family!
Best regards,
David & Nickie Schmoeller"
- David and Nickie Schmoeller
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" You are welcome ANYTIME. I just don't want you guys to think we are not treating your building lovingly! I want you guys to see it all properly in place!
This is the most perfect home for us and it was wonderful to have our family together over the holidays!
I thank you, Ben, for helping us get to this point and make a new home.
Deb and Pat O’Malley
"
- Deb and Pat O'Malley
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"
Jim - the house is looking wonderful. We are so excited to move in. We have had a wonderful experience with everyone who has worked with us. Thank you for such a wonderful place to live!
"
- Del and Holly Walls
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" Jim;
I thought your organization and the people involved did a fine job in building my new home. I have only been in it only a few days and regularly have to pinch myself not yet truly believing I live in such a beautiful home. I have received numerous and gushing compliments from friends and family. Bobby did a great job managing the build and keeping me informed.
I know proof is in the pudding and time will tell but at this point, I am very pleased with your organization and my decision to buy one of your homes.
Thank you.
Dennis Sweeny"
- Dennis Sweeny
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" We want to extend our deepest thanks to you and your team. I'm sure it hasn't happened very often that we get a "blizzard" the day of someone's closing. We appreciate the efforts put forth to have the snow shoveled, twice!
Also, we greatly appreciate the offer to paint the garage. As I have stated before, it is the little things like this that sets JECH apart from the rest. This will not go forgotten.
I am so incredibly excited this morning (Christmas morning is how I'm referring to it!). The movers are on their way and my new furniture will arrive too....all compliments to the beautiful finishes in our home. Thank you again to everyone, Dave, Jake, etc.
Erin and Ryan"
- Erin and Ryan Christensen
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" I must say, I'm very impressed by how professional you and your whole crew have handled each process of our house building. We're very thankful and pleased with how everything has been going so far since we signed the contract. The crew is working hard, and everything's been pretty much right on schedule. Everything looks solid, well built, and like they really take pride in their work. Thanks for checking in, and for such a smooth home building experience"
- Janelle Laube and Justin Lamar
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" Hey guys I just wanted to drop you guys a note to tell you how much we love our house. You guys are great, couldn't have ask for a better builder. Even our framers are working crazy hours! (We brought them some Gatorade the other night because they worked until 8:00pm) Anyways, I just wanted you guys to know we appreciate everything you do.
I just wanted to thank you for everything you did to make our home perfect.You guys did an awesome job! Everyone I knew either had a bad experience building, or know someone that did and told me to just buy a home (since we could find great deals in this market). But I am soooooo glad that we decided to build. It was a fun and exciting experience to drive by after work and see all the progression that was made that day. I have told all my co workers, friends, family, clients, neighbors and everyone I know, about how good of a job you all did. If we had a problem, you fixed it! If we wanted some thing, we got it! It was surprising to me how generous you all were. It was great to be able to work with real/genuine people. I never felt like I was getting deceived or the short end of the stick. I am grateful for all that you did for us, all the changes you made for us and for all the hard work you put in to finish our home in time. We LOVE it! I have nothing bad to say about James Engle Custom Homes. If you ever have a client that wants to see our floor plan or anything in our home feel free to send them over. I would love to assure them that they are in good hands. Thanks again. Have a great day!"
- Jeff and Michelle Morris
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" Misty and I just wanted to say thanks for all your help on our home.
This evening we met Dennis at our house to discuss some options that he wanted to review with us. Throughout this process Dennis has been incredibly nice and professional. He seems to go out of his way to take the time necessary to explain things. We just wanted you to know how appreciative we are and that Dennis is truly an asset to your company.
Thanks"
- Jeffrey and Misty Kuckelman
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" Jim,
Thank You and your Company for making Paul & Linda Walker's building experience go as smoothly as possible! Your Company was one of the two best co's. I have dealt with.
I am Walker's Agent, and a Close personal friend for 25 years. Everyone from Joel, to Janet, to Kandi, etc. have been Fabulous to deal with. I was out there today all day helping the walker's move into their Beautiful new House.
I believe in your quality building, and your development, so I am going to do everything I can to bring some more New Buyer's out to see your Models. thanks again for your assist.
Sincerely,
Jerry Nosbish
Nelson & Nosbish
Reece And Nichols Realtors"
- Jerry Nosbish, Reece And Nichols Realtors
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" Life has been crazy the past three weeks, but we want to let you know how much we appreciate you are your staff during the process of building our first home. We are truly grateful for the patience and help your staff has provided us during this process.
With buying our first home, we were extremely nervous and not really sure what we were getting ourselves into. Dave Parks is a true asset to your team as he was very knowledgeable in explaining to us every step of the process. We loved his weekly updates!
We love our new home and could not ask for more of a pleasurable experience. Your attention to detail and focus on the customer experience is a winning combination. We are proud to call this home and are excited to spend many years and experiences in our new house.
We cannot thank you enough for such a beautiful home!
Many thanks,
Joe and Amy Spinelli"
- Joe and Amy Spinelli
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"
We wanted to take the time to let you know how much we truly enjoyed having JECH build our home. Our house is everything we hoped for and more! This is the 3rd time we’ve built and it was by far the most rewarding! We couldn’t be more pleased with the results. It wasn’t until working with JECH that we learned the home building experience isn’t just about the end product. You all took the entire experience to an entirely different level of satisfaction and we highly recommend to anybody who is considering building a home to turn to JECH. We specifically want to thank Kim who is a complete customer oriented professional. She and Ben articulated a plan that had us feeling extremely comfortable from the start. As the process unfolded we had the pleasure of working with Bobby who cheerfully answered every question, taking the time to meet personally with us to make sure all of our desires were met. What a great guy! By comparison the JECH team clearly excelled and had us more pleased than our past experiences (which were fine just not the JECH experience). We have been in our home not quite a month now and JECH continues to set itself apart in customer service. We have received several messages from you and your staff, congratulating us on our purchase, making us feel welcome to offer feedback, and clearly walking us through the warranty process and explaining your 60 day and annual follow up. We cannot express enough the impression you’ve made. Please feel free to share our contact information and if any building prospects have questions or would like to talk with “live” references, consider us willing ambassadors for JECH.
We look forward to spending many happy years in this wonderful place. Best wishes to you as you continue building beautiful homes for others.
Thanks again for a terrific experience!
Warmly,
John, Amy & Luke DeCastro.
"
- John and Amy DeCastro
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" Hi Jim and Brian-
We just wanted to say thank you for our new home. We are certainly enjoying it even though there are still plenty of cardboard boxes laying around waiting to be unpacked.
It really was a very enjoyable process-not just manageable, but fun, easy and enjoyable. Any time we had an issue (which really wasn't that often), Brian made sure they were resolved quickly. We had built our previous home and had a pretty good experience with that but this was great. I could tell it would be by the amount of time you spent with us even before we signed Jim. And the amount of work and information you shared with us up front was amazing. We didn't get that much information on our previous house even after we closed!
Thank you again. And we'll be happy to recommend you to anyone we know who wants to build a house.
Thanks
John and Cathy Kouris"
- John and Cathy Kouris
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"
Excellent value and quality service...Pam did a great job following up on any issues that we had. She coordinated everything around our schedules and followed up to make sure things were completed as expected. Great work! Also kudos to Bobby for the many early mornings he put in. It was such a pleasure working with a builder that stands behind their product and puts an emphasis on exceptional customer service. It is truly unique in this market and a main reason we have recommended James Engle to several of our friends.
"
- Jon and Kelly Stuck
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" Jim,
Wow, what an exciting day! We just got back from our second trip of unloading stuff into our new home! Building with you has been a wonderful process and we have really enjoyed it. The icing on the cake was Joel getting us in early, due to company coming in town next week and two weddings that weekend. He has been absolutely a pleasure to work with! Thank you for all that you and your team have done to make this a fun and memorable experience.
Thanks,
Kamden Tharp"
- Kamden and James Tharp
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" I just wanted you thank you for the outstanding job you are doing on our house. We are very pleased with the progress you are making and the quality of work you are providing. You immediately respond to our questions or concerns and that has put us at ease through this process.
I also love the weekly status. Not only does it summarize your accomplishments for the week, but you also let us know what you’re working on the following week. This doesn’t leave me wondering what’s next and gives me something to look forward to seeing complete.
Thanks greatly"
- Karen and Nathan Haggard
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" I would like to say that it has been many many years since I have dealt with a company/individual who practiced the "old school" philosophy of customer service to which you obviously subscribe. It is no wonder that in this difficult housing market your construction business continues to be successful. I will be strongly recommending your homes to other co-workers who transfer into the KC Office."
- Keith and Stacey Whitnah
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"
We had an excellent building experience....we were in a different state the whole time. We really appreciated that they scheduled everything in a timely manner so that we could get everything done and make all the decisions that we needed to make in one weekend.....James Engle has a good name in the community. He pays more attention to the small details than most and we appreciate that.
"
- Kenneth and Belinda Van Owen
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"
Santos and I thank you for all your help and support during the building of our house. Your availability, attention to detail, professionalism and kindness made home building easy, instead of scary and terrible! Thank you for a great experience we had during the building of our home, as well as the beautiful end result! We are so grateful for your insistence on quality and detail -- from the materials to the vendors to your front-end team, the package was top notch! We will recommend you and would build with you again.
"
- Kerry and Santos Ramirez
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" Jim,
We have been extremely satisfied with the professionalism and quality you and your staff demonstrate. Angie and Bobby have both been very helpful in handling the warranty work. We will definitely recommend you to anyone looking to build.
Thanks for the great experience!
All the Best,
Kevin & Jennie Strathman"
- Kevin and Jennie Strathman
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" Knowing that we were working with someone that we trusted, that wasn't going to take advantage of us and that had a high standard of quality that matched ours - well, that made all the difference. There were no surprise costs and I never felt pressured to upgrade anything.....They caught issues on their own, proactively notified me and got them fixed quickly. They took great pride in their work and had an excellent quality standard. They met their commitments and made it an enjoyable experience. I look forward to building with them again. The overall floor plan is excellent!"
- Lauraine Shoikhet and Yervand Karapetyan
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" Everyone we've worked with has been great. But I have to say that Pam has impressed me the most. She is organized and on top of every issue - no matter how large or small....We were very pleased with the overall experience, and love our new home. I've recommended James Engle to several of my friends, which is the best compliment I can give."
- Lesley and Kelly Cranor
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" To the Entire James Engle Team,
WOW! My husband and I want to send a sincere thanks to all of the people who made our home dreams come true! We are in love with our new home and are enjoying everything about it each day!! I can't believe it has already been a month since we moved in. Thank you.
We are having a great time "bragging" about our home building experience to all of our friends. Although we were hesitant to build and it was never our intention, we felt the entire process was easy, well-organized, and fun. ALL of the venders were great to work with and happy to assist us in making our selections.
I feel our biggest thanks goes to Dave. He was always in constant touch with us and kept us updated weekly. The emails and phone calls were essential in making us feel involved. He clearly is a HUGE asset to your team and building process here in Wilshire Farms. Thanks for everything Dave!! Your hard work was much appreciated!!
Again, thank you to everyone on your team! What an exciting time for our family and we are so thankful!!
Regards,
Lindsay and Mike Davenport"
- Lindsay and Mike Davenport
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" Ben,
I just wanted to pass along how pleased we are with our home and in general how the building process proceeded. Our home is beautiful and we are enjoying it and the community already. We can’t say enough about our experience with the Jim Engle team and will definitely let Jim and Dave know our thoughts on that front.
Thank you again and I am sure we will see you around the neighborhood or at church soon!
Lisa and Mike Berryman"
- Lisa and Mike Berryman
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" Jim,
As we make final preparations to close on and move into our new home, it seems to be an appropriate time to drop you a note and let you know how nice of a job you and your team have done.
As you probably recall, we asked a lot of questions in the beginning. We also took quite awhile in determing if we would build, where we would build, and with whom we would build. We could tell at that early stage by your willingness to spend time talking with us that you had the clients' needs and concerns as your focus.
While we were impresssed before we signed the contract, it was really after that where we were happily suprised at every turn. The things you told us and the assurances you gave us before we signed were all true after we signed. Your vendors were all pleasant to work with and the costs were all in line with your estimates. Your team answered all of our questions quickly and accurately throughout the process.
Most notable of all, however, was the quailty job done by Joel Hood. While your personal attention to us was a key reason we chose to build with you, Joel's performance would be a key reason we would choose to build with you again. From beginning to end, he was responsive, courteous, and always attentive. Not a single detail slipped through the cracks, and he went out of his way on many occasions to make sure several things turned out just right for us. He established a great rapport with our family, and always took time out to talk and pay attention to our little boy. He's a true asset to your team.
If you ever need to direct a reference or have skeptical clients reluctant to build, please feel free to provide our names to them.
We wish you the best in the future..continued success with your business and many happy times with your family!
Very Truely Yours,
Marc and Gretchen Elias"
- Marc and Gretchen Elias
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" Hi Ben,
Hope all is well!
I was just skimming through the March 2011 New Homes Journal and noticed the great article about JECH! It was a true representation of what our home building experience with your company has been and we love our home more and more every day!!
I also noticed the mention of your support for our annual CASANA walk, AWESOME!! I'm sure there will be several people reading the article that will recognize Apraxia, and it's another great way for us to raise awareness, so thank you for including it in the article! Save the date . . . this year's walk is Saturday, September 24 at Waterfall Park in Independence (more details to come soon).
Enjoy this great weather and tell Shari we said "hello"!
Take good care,
April"
- Marcus and April Kempton
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" James,
Joel is doing an excellent job. His knowledge, comments, and suggestions are very helpful. We had the trim meeting on Tuesday. He commented that we may be ahead of schedule due to the sheetrock being delivered early.
Working with your vendors has been a lot of fun. Everyone has been professional and accommodating.
I have customers at the store and friends who cannot believe we are building a house from the bottom up with the stress and headaches that they believe goes with it. I would have had to agree with them after building our first house with another builder but building this house with your company is just the opposite.
Thank You!"
- Mark and Billie Fiedler
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" Thank you Ben! My family couldn't be more thankful for the beautiful home you have built for us. We truly feel blessed! I never thought it possible to be in such a home with my family. You are truly providing very high quality homes to your customers!
Thank You,
Mark and Jackie Paikowski"
- Mark and Jackie Paikowski
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" I just want you to know how grateful Ken and I are for your customer service. We had been in our home for over a year and most builders would have washed their hands of any problems that might have surfaced after the year warranty had run out. We were so impressed that you checked in on us to make sure we were completely satisfied and then fixed our issue! In this day and age that kind of integrity toward your customer is unheard of. Thank you for your time and concern. We love our home!
Michelle Houston-Dunst"
- Michelle and Ken Dunst
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" This is the 2nd time we have built a new home, and we could not be happier. Joel and Ben are both very professional and excellent to work with. Your vendors have been outstanding with their help and explanations. You have surrounded your company with people that will continue to make you successful. As a business owner, I also strive to provide excellent service from me, my employee, and vendors. As we both know nothing is perfect, but your team of people are very close.
Thanks,
Mike Blackman"
- Mike and Cecily Blackman
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" Hi Jim, Ben, and Kim,
Today we had our 60 day checklist / repairs. Although we moved in back in
June, things were pushed back with ordering of carpet and the arrival of the
new baby.
I imagine people at your level hear the complaints and "issues" that arise
on a daily basis ... and today we though we would pass along some positive
news.
We want to share that we have been very happy thus far with our decision to
build our home with your organization. It has been a great partnership and
you have been very responsive to all our needs along the way; actually
exceeding our expectations and handling unique requests and accommodations.
Of course we are all neighbors now and our business relationship has now
formed into a friendship and we are very pleased all around. I think it is
very telling when a business partnership turns into friendship as that is
the best way to do business.
Just wanted to share that Mark Vanbebber did a great job organizing all the
subcontractors to come in and out and get everything accomplished quickly
and professionally. With a 2 week old baby in the house I was worried a bit
how this would all go down but Mark did a great job both in the pre-repair
meeting and today on the day of repairs. Everyone showed up early as he
said they would, including himself, and the work was done quickly and
efficiently. He let people know there was a small baby in the house and to
be aware, things went off without a hitch.
Also wanted to pass along kudos to Mark with Kremendahl painting, one of
your business partners. He has been in our house a couple of times doing
paint touch ups and he does a great job as well. At times he makes us feel
like he cares more about the finished product on our home than we do, and
that says quite a bit. He does a great job and has great attention to
detail.
Thanks again for all of your help along the way. You have a great
organization top to bottom and partner with great sub contractors. We are
hoping to find some referrals to send your way but trust us that we tell
everyone that we come into contact with that building with JECH was a great
decision.
Thanks again,
Mike and Kim Stanley
"
- Mike and Kim Stanley
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" This was our first time and we would definitely use them again. I think they did a great job and we were very pleased with our first building experience."
- Mitch and Michelle Selbe
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" I led my clients to James Engle Homes after seeing the product in Wilshire Farms. Since we first started getting serious about Prairie Brook, your group has exceeded our expectations. Your people and process makes me think that feeling will continue.
Murray Davis
Prudential Kansas City Realty"
- Murray Davis (Real Estate Agent)
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" The quality of workmanship and feedback from the employees was great!.....(The professional decorator) Shawna was really helpful and professional with all of our selections."
- Phillip and Lynette Meinjtes
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" The reason for my email is twofold. First, I want to let you guys know how impressed we have been with the whole building experience with James Engle Custom Homes but want to especially highlight the outstanding job our construction manager Brian has been doing. We have been impressed from the very first meeting we had with him. He takes the time to listen and if you ask him a question or ask if something can be changed, he answers quickly and gets the job done right. This past Saturday for example, we looked through the house and noticed 2 items wrong with the trim. We texted him just asking to call us on Monday and it was not a big deal, but he called back within a few minutes, and Monday the issues were fixed. Many companies talk customer service but what we can see so far with James Engle Custom Homes, you deliver it. "
- Rick Murphy
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" Everything looks great and the experience has been phenomenal. I want to go very on record to say that Dave was an absolute superstar during the process. He was so responsive to every email and phone call, he was on top of absolutely every matter that came up and his attention to detail was great. He truly made the process so easy for us!! Thank you again for everything, we love our Engle home.
Have a great day today!
Ryan & Jamie"
- Ryan and Jamie Graham
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" Jim,
Thank you for your email. We appreciate your team working with us on our close date. Please let us know if there is anything we can do to help.
Regarding the building experience -
The building process has been a huge learning experience and we are thankful that we were able to work with you and your team.
Kim went above and beyond to walk us through the process. Even when we'd moved beyond her area she spent hours on the phone with us.
Also, every time we call Jack we can rely on the fact that he will be available to answers our calls and questions. In addition he has graciously dealt with a lot of family & designer traffic along with last minute tweaks.
Your online system was great for helping us keep things straight. I don't know what I would have done if I'd had to sift through the contract every time I couldn't remember something.
Thank you for all you've done. We are so excited to move in and can't wait for our kids to partake in all the cul-de-sac fun!
Sarah & Brett"
- Sarah and Brett Jergens
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" Jim,
Building a new home can be an exhausting endeavor.
For us, deciding between the wide range of options, or for you, juggling subcontractors and answering the endless questions/concerns from us.
Now that we have completed our 11 month punch list, I want to thank you and your staff for building such a wonderful high quality home.
I will recommend your name with confidence, and wish you continued excellence in home building.
Please let Dave, Angie and Ben know how nice it’s been to work with them.
Scott and Connie Bollinger"
- Scott and Connie Bollinger
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" The entire home building process was all new to us, however it didn't over shadow the excitement of our new home. Bobby did a fantastic job at making sure our needs were met. I would say that we would use you again, but we love our home so much I don't think we'll be moving any time soon! Thank you!!"
- Shanda and Robert Kimbell
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" Every day since we moved in, Shane and I say to ourselves how much we absolutely love our home. We are so incredibly grateful to have such a beautiful place to live. You have all been a dream to work with and continue to be so. I am also thrilled that the Taylor's decided to build with you. More wonderful neighbors to add to the bunch! I hope you have a joy filled holiday season.
Shane and Angela Smeed"
- Shane and Angela Smeed
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" This is my first experience in building a home. I have remodeled every other home I have lived in...major and minor changes. This overall experience has been a very good one, to date. All vendors have been very helpful and accessible. Outstanding experiences were with Keith and Jill at Total Design, Shari regarding shutters, and Cyndy at Premier Lighting. I am looking forward to working with Rich Harms again re: landscaping soon.
Ben has been more than willing to meet with me when asked and answers questions and/or gets back to me with information promptly. Joel is an awesome CM and has offered guidance as needed...he really knows his stuff and has been fun to work with.
The construction professionals who did trimwork did an amazing job, and I hope all other aspects of the villa measure to their standard of workmanship as we finalize this project.
Thank you....Sheryl Dick"
- Sheryl Dick
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" Hi Angie,
I hope you had a nice weekend and are now ready for the holidays!
My husband, Mark, and I just wanted to tell you, Jim and Bobby how much we truly appreciate your help. We continue to be amazed at the level of service James Engle Homes provides it homeowners. We continually speak of all of you to friends and family to let them know what a stand up group you are, even after building a home! You truly take care of your clients and we are sincerely grateful for your continued commitment!
Thank you!
Stacy Simmons"
- Stacy and Mark Simmons
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" Jim,
I would like to thank you for everything you have done to build such nice homes for my clients. The experience has been unlike any other builder I have worked with in the past 18 years. Very pleasant, efficient and most of all a very high level of client satisfaction. I look forward to selling many more of your homes. Congrats on your continued success.
PS - your entire team is awesome
Tammy - The Johns Family Team."
- Tammy Bernhardt - The Johns Family Team - Keller Williams Realtors
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" Dave Parks is doing an Outstanding job managing all the details and keeping us informed. We get an email from him every time a new stage or key step is beginning and completed. We could not be happier with how things are progressing with our soon to be home. We have built twice before and never had someone so dedicated to making everything right.
Tim and Angela Leahy
Tim Leahy
KC-District Business Manager"
- Tim and Angela Leahy
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" If I ever have a work acquaintance or friend needing to have a home built, I will highly recommend James Engle Custom Homes to them....Dennis and Bobby both did really good work following up and fixing things....I was most satisfied with James Engle Custom Homes staying on schedule and budget"
- Todd and Elizabeth Preston
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" The service from you and all employed directly employed by James Engle is exemplary. Servicing the small things to insure the homeowner continues to be satisfied is and continues to be why we chose and recommend your company. The mentality of doing it correct the first time is tough to maintain in an industry where the status quo is accepted, James Engle homes clearly Rises above that. Please feel free to use me as a reference.
Thanks,
Tom Grish"
- Tom Grish
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"
Jim, you have a great group of people representing your brand "James Engle Custom Homes". Everyone was very knowledgeable and helpful through the process.
I wish you the best of luck and we will be sure to pass along nothing but positive things about the Jim Engle Team.
Thanks for everything!
Travis & Lindsey Lindemoen
"
- Travis and Lindsey Lindemoen
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" Jim and team,
As you know, we closed on the house last Thursday. We moved in this past weekend and have spent 2 nights in the house now. Jodi & I want to say, "THANK YOU for such a beautiful home!" We really love it, and our daughter is totally at home here already. She adores her basement play room and her new bedroom.
It was a great learning experience for us to watch the process along the way. The final product is another home you can be proud of and another set of happy customers who will refer James Engle Custom Homes, and maybe some day be repeat customers. In fact, I gave a tour of our house and sang your praises on Tuesday to a young house-searching couple.
Thank you!
Sincerely,
Troy & Jodi Wolf"
- Troy and Jodi Wolf
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