Testimonials
Abhyudaya Eluganti and Jyotsna Motukupally | ||
| Jim Engle and Team, THANK YOU VERY MUCH, for a job well done and on time!!! We appreciate every bit of it. | ||
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Adam and Kelly Braco | ||
| On a side note we have had a great experience with the whole James Engle Family from all your help and guidance on building for the first time to all the contractors and suppliers to Dave with his patience and all that he has helped with as I know we've had a lot of changes and questions. I honestly say that this has been a great experience and we have recommended James Engle to so many of our friends and family. Thank you in advance as we near the finish line. Sincerely, Adam Bracco | ||
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Al and Sheryl Canter | ||
| Mr. Engle, I apologize for the delay in sending this but I wanted to express our thoughts on our new home. The house is wonderful and we enjoy it more each day. I want to especially commend the people you have working for you. Jerry took over when there was a personnel change in your company. He did a great job in getting everything done (especially difficult since he was not involved from the beginning). He was extremely understanding and helpful. Then came the warranty repairs. Angie has to be the best at this job. She scheduled all of the required work and ensured that the sub-contractors did the repairs as scheduled. Angie followed up each repair and did not stop until the job was completed to our satisfaction. It is difficult to find a customer service person as dedicated as Angie. Bobby was the the on scene person who checked the warranty work. He too was so easy to work with and he ensured that the work was completed satisfactorily. Also, the sub-contractors you used were responsive and friendly. The best complement I could give about your company and people would be that we would recommend James Engle Custom Homes to any home buyer and we would definitely buy another home from you if we were ever in the market again. Thanks again for a wonderful home! Al and Sheryl Canter | ||
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Andrew and Jennifer Mulholland | ||
| We can’t thank you enough for everything you did to make our move from one house to another so successful. Your professionalism and attention to detail earned our confidence. But your kindness and fun personalities locked in our excitement! Looking forward to years of friendship and good neighbors! | ||
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Ashlee and Bill Swearingen | ||
| Hi Jim, Thanks for the email. We couldn't be more pleased with our new home or your team. We have had an absolute wonderful experience and have told everyone we know about how great it has been (and of course we are trying to convince a few friends to build with you in Prairie Brook!). Just as promised during the initial meetings with you and Ben, your team is definitely committed to customer satisfaction and a quality product. Joel has been absolutely wonderful to work with. The weekly email updates have been so nice to keep us informed as to what is done and what is coming up. He is always quick to either answer the phone or return phone calls, generally within the hour. Each time we have brought something to his attention (always minor), he has been one step ahead of us and already has someone scheduled to fix/change. For example, he knew that we were having our meeting with Brad for networking/security/sound and made it a point to stop by during the meeting as he thought there might be some questions for him and it saved everyone time and was very much appreciated by all. As this was our first build, we really appreciate the way Joel has taken his time to explain each step of the process with us, to lay out all of the various options, and often times has better suggestions for things we wouldn't have otherwise thought of (such as placement of the built-in ironing board). And his knowledge of what is or isn't allowed under code (or by the subdivision) is excellent. We never feel rushed during phone calls or meetings with him and he has been very quick to suggest a meeting if we have a few items to discuss and has been flexible and met us at whatever time/day is most convenient for us. Joel is very organized and it is amazing that he can recall the smallest details about our build, when things are scheduled, and what needs done. He quickly gained our trust and we haven't had a moment's concern that everything would be done, and be done well. And I don't want to speak too soon, but it looks like he just might beat this baby!! I just can't say enough nice things about Joel, you have hired a quality construction manager that is an excellent representative of your company. We have heard frequent comments from relatives, friends, and coworkers about how we must be the only people building right now in this economy and from the activity in the neighborhood, that couldn't be farther from the truth. And we aren't surprised to see that most of those homes are James Engle homes. We have spoke to several different people in Prairie Brook that have built with you and all have glowing things to say, which after finishing the build and living in the house for awhile, speaks volumes about the reputation of your company. We are very excited to be so close to the end of the build, are extremely pleased with our home, and can't wait to move in (even though I think we're going to miss Joel!). Everything has been just as promised, if not better. You should be very proud of your team. Thanks, Ashlee | ||
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Beth Forwalder and Richard Fabac | ||
| Very easy to work with and responsive when we had questions....Dennis, he was great! | ||
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Bill and Margaret Hanna | ||
| JIM, We are extremely satisfied! We have been meaning to write you a letter to that effect, but havn'et gotten to it. All of your people including your sub contractors have gone out of their way on our behalf. It goes without saying that your are the one that made it all happen. Wether it was burying the sump pump line, changing the bedroom doorway width, or the fireplace mandle height, setting the hood back , reducing the size of the granite counter top, allowing us to pick our own home plan, and picking our own stone and other colors, etc. etc. etc. Angie, Bobby, Dave, Trish, Jack, Richard, and all of the rest of your staff have been great to work with. The subcontractors have been great to work with as well. Thanks again Jim! Have a super 2010! Sincerely, Bill and Margaret Hanna | ||
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Bob and Michelle Houston | ||
| Hi Jim, James Engle Custom Homes has been an excellent builder for our new home. We appreciate everything that you've done for us throughout the process and your approach to home building. You're totally an honorable builder and we would recommend you to anyone building a home. You exceeded our expectations many times. The house looks great and we always look forward to coming home. Thank you very much! Bobby has been great to work with. He's been on top of situations needing attention and an overall nice guy. He has good ideas and is a pro. We really appreciated his quick responses to our calls and e-mails. Thank You! | ||
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Brian and Holly Hesse | ||
| Ben, Thanks for the email. The four of us were just talking tonight and are so completely satisfied and happy with our Engle Experience. You guys exceeded expectations again and again. Joel, don't read this part! Joel was amazing. He kept us informed every step of the way and his level of customer service, knowledge and know how were incredible. I really can't say enough good things about him and hey...he put up with me! Thanks Joel, you made the experience fantastic! We do look forward to having the outside items completed as soon as the weather cooperates! Stop by anytime and see our home! Tours to prospective buyers are also welcome of the only Hawthorn III with our elevation at a small donation!!!!!!!! Thanks so much. We appreciate you guys! Brian and Holly Hesse. | ||
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Chad and Whitney Morehead | ||
| We wanted to thank you for all of your hard work and time in building our home. We had heard horror stories about building, but that was not the case with your company. Because of you and Dennis the process was enjoyable and free from stress. Our home is beautiful and well built. Dennis and Carl did a wonderful job of listening to our needs and following through. Their customer service skills are unmatched. Thank you for giving us the home of our dreams. Good luck in your future endeavors. | ||
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Chris and Jorie Franklin | ||
| You know, I let this slip to the end of our email list, I'm sorry. I want you to know that we absolutely love the house. It is one of those things where after our last experience building a house, anything was going to be better but with that being said, the experience has been way above our expectations. I know I have several other people looking into your houses and they ask me literally every month if I have had any problems. Of course I haven't had any big problems and those little ones I have had, you guys have handled so quickly and professionally that I tend to forget that I had a problem at all. So to sum it all up, thanks for everything and if you want a referral we would be happy to provide one. Jorie is far better at writing than I am so she would have to write it but we have never been happier. Thanks for everything, Chris Franklin | ||
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Christa and Mark Spencer | ||
| Ben and Jim– I’ve been meaning to send you an email, but with moving in every day has been a blur. Thank you so much for everything you did for us. From the first time we met you, we knew you and James Engle Construction were someone we wanted to work with, and more importantly, could trust. We truly felt like you were our partner throughout the process of selling our house and building the new one. I know it wasn’t always easy, but we appreciated your input and willingness to make things right. The house is great and we’ve been telling everyone about what a great job you and Dave did. In fact, I have a friend/co-worker that has been looking at an Engle home in Prairie Brooke. I told her that she and her husband should (at the very least) meet with you about it. Thanks You, Christa and Mark Spencer | ||
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Christopher and Jill Connard | ||
| In the beginning, during the conceptualization, Jim was open to anything. We modified the floor plan and he was open to our ideas....Communication was really good...Jim came out personally to make sure we were taken care of....Dennis, very responsive; Trish, very helpful and timely; Jim, extremely easy to work with and had good ideas. | ||
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Courtney and David Shaw | ||
| When we were in the building process it couldn't go fast enough, but it was so nice to have peace of mind that you all would take care of anything that needed to be done. Thank you for that. We are so lucky to have had Tammy introduce us to such a great team to build our home! We are thrilled (and exhausted) after moving in for the last two days. We are SO excited to be in the house and are already in love with every part of it! We LOVE the house and are anxious to turn it into our home. You and your team have been phenomenal throughout the entire 7 months we have worked with you. Thanks again! Courtney and David Shaw | ||
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Curtis and Betsy Smith | ||
| Jim, Thanks for the email. I'll have to say that this has been nothing but easy. The venders are very kind and patient and knowledgable. I have also enjoyed working with Bobby and Ben. We have had the opportunity of meeting some of the crew members from rough-in, hvac, plumbing and electric and they have all treated us kindly. This has been a good decision for us so far, so keep up the good work. Thanks again, Curtis and Betsy | ||
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Dave and Amy Carroll | ||
| Jim, Thanks for reaching out to us. I would like to tell you that things are going very well. Dave and Ben have been great to work with and are very timely in their communication. I have purchased eight new homes and this has been the best experience yet. You have a great team! James, not too long ago you asked me how my build was going. I said very well. I feel compelled to send you another note to tell you about my experience. As I said before, I have built 8 homes in 4 different states with 8 different builders in 14 years. I am sure you realize the quality of the homes you build and the character of the team you employ but it is always nice to hear about it. Ben Tarwater and Dave Parks have been the two best individuals I have encountered as a homeowner in this business of building homes. They are quick to respond, quick to take action and are very empathetic even when small conflicts arise. They work hard to provide a quality product and experience. I would recommend your company to anyone looking to build or purchase a home, not because of the home itself, but because of the experience. I run a large business for Target with over 11,000 team members in my organization and I am sure you would agree . . . it’s nice to hear when they are doing a good job! Thanks for taking time out of your day to read this. Thanks again, Dave and Amy Carroll | ||
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Dave and Karen Carlson | ||
| Hi Jim, Karen and I would like to say Thank You for building our new home. Our experience had been very exciting and rewarding. Our expectation have again been exceeded. You have to be very proud of your staff. Joel, what can I say, he is the perfect gentleman and professional. He was not only available at all times, but it didn't matter what my issues were, he was always ahead of me. That makes the experience a great one. We found each off the venders to be very helpful and professional and always available to help us. All things added up to a great experience. Again, we want to say Thank You, Dave and Karen Carlson | ||
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Del and Holly Walls | ||
| Jim - the house is looking wonderful. We are so excited to move in. We have had a wonderful experience with everyone who has worked with us. Thank you for such a wonderful place to live! | ||
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Dennis Sweeny | ||
| Jim; I thought your organization and the people involved did a fine job in building my new home. I have only been in it only a few days and regularly have to pinch myself not yet truly believing I live in such a beautiful home. I have received numerous and gushing compliments from friends and family. Bobby did a great job managing the build and keeping me informed. I know proof is in the pudding and time will tell but at this point, I am very pleased with your organization and my decision to buy one of your homes. Thank you. Dennis Sweeny | ||
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Janelle Laube and Justin Lamar | ||
| I must say, I'm very impressed by how professional you and your whole crew have handled each process of our house building. We're very thankful and pleased with how everything has been going so far since we signed the contract. The crew is working hard, and everything's been pretty much right on schedule. Everything looks solid, well built, and like they really take pride in their work. Thanks for checking in, and for such a smooth home building experience. | ||
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Jeff and Michelle Morris | ||
| Hey guys I just wanted to drop you guys a note to tell you how much we love our house. You guys are great, couldn't have ask for a better builder. Even our framers are working crazy hours! (We brought them some Gatorade the other night because they worked until 8:00pm) Anyways, I just wanted you guys to know we appreciate everything you do. I just wanted to thank you for everything you did to make our home perfect.You guys did an awesome job! Everyone I knew either had a bad experience building, or know someone that did and told me to just buy a home (since we could find great deals in this market). But I am soooooo glad that we decided to build. It was a fun and exciting experience to drive by after work and see all the progression that was made that day. I have told all my co workers, friends, family, clients, neighbors and everyone I know, about how good of a job you all did. If we had a problem, you fixed it! If we wanted some thing, we got it! It was surprising to me how generous you all were. It was great to be able to work with real/genuine people. I never felt like I was getting deceived or the short end of the stick. I am grateful for all that you did for us, all the changes you made for us and for all the hard work you put in to finish our home in time. We LOVE it! I have nothing bad to say about James Engle Custom Homes. If you ever have a client that wants to see our floor plan or anything in our home feel free to send them over. I would love to assure them that they are in good hands. Thanks again. Have a great day! | ||
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Jeffrey and Misty Kuckelman | ||
| Misty and I just wanted to say thanks for all your help on our home. This evening we met Dennis at our house to discuss some options that he wanted to review with us. Throughout this process Dennis has been incredibly nice and professional. He seems to go out of his way to take the time necessary to explain things. We just wanted you to know how appreciative we are and that Dennis is truly an asset to your company. Thanks | ||
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Joe and Amy Spinelli | ||
| Life has been crazy the past three weeks, but we want to let you know how much we appreciate you are your staff during the process of building our first home. We are truly grateful for the patience and help your staff has provided us during this process. With buying our first home, we were extremely nervous and not really sure what we were getting ourselves into. Dave Parks is a true asset to your team as he was very knowledgeable in explaining to us every step of the process. We loved his weekly updates! We love our new home and could not ask for more of a pleasurable experience. Your attention to detail and focus on the customer experience is a winning combination. We are proud to call this home and are excited to spend many years and experiences in our new house. We cannot thank you enough for such a beautiful home! Many thanks, Joe and Amy Spinelli | ||
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Jon and Kelly Stuck | ||
| Excellent value and quality service...Pam did a great job following up on any issues that we had. She coordinated everything around our schedules and followed up to make sure things were completed as expected. Great work! Also kudos to Bobby for the many early mornings he put in. It was such a pleasure working with a builder that stands behind their product and puts an emphasis on exceptional customer service. It is truly unique in this market and a main reason we have recommended James Engle to several of our friends. | ||
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Kamden and James Tharp | ||
| Jim, Wow, what an exciting day! We just got back from our second trip of unloading stuff into our new home! Building with you has been a wonderful process and we have really enjoyed it. The icing on the cake was Joel getting us in early, due to company coming in town next week and two weddings that weekend. He has been absolutely a pleasure to work with! Thank you for all that you and your team have done to make this a fun and memorable experience. Thanks, Kamden Tharp | ||
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Karen and Nathan Haggard | ||
| I just wanted you thank you for the outstanding job you are doing on our house. We are very pleased with the progress you are making and the quality of work you are providing. You immediately respond to our questions or concerns and that has put us at ease through this process. I also love the weekly status. Not only does it summarize your accomplishments for the week, but you also let us know what you’re working on the following week. This doesn’t leave me wondering what’s next and gives me something to look forward to seeing complete. Thanks greatly | ||
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Keith and Stacey Whitnah | ||
| I would like to say that it has been many many years since I have dealt with a company/individual who practiced the "old school" philosophy of customer service to which you obviously subscribe. It is no wonder that in this difficult housing market your construction business continues to be successful. I will be strongly recommending your homes to other co-workers who transfer into the KC Office. | ||
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Kenneth and Belinda Van Owen | ||
| We had an excellent building experience....we were in a different state the whole time. We really appreciated that they scheduled everything in a timely manner so that we could get everything done and make all the decisions that we needed to make in one weekend.....James Engle has a good name in the community. He pays more attention to the small details than most and we appreciate that. | ||
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Kerry and Santos Ramirez | ||
| Santos and I thank you for all your help and support during the building of our house. Your availability, attention to detail, professionalism and kindness made home building easy, instead of scary and terrible! Thank you for a great experience we had during the building of our home, as well as the beautiful end result! We are so grateful for your insistence on quality and detail -- from the materials to the vendors to your front-end team, the package was top notch! We will recommend you and would build with you again. | ||
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Kevin and Jennie Strathman | ||
| Jim, We have been extremely satisfied with the professionalism and quality you and your staff demonstrate. Angie and Bobby have both been very helpful in handling the warranty work. We will definitely recommend you to anyone looking to build. Thanks for the great experience! All the Best, Kevin & Jennie Strathman | ||
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Lauraine Shoikhet and Yervand Karapetyan | ||
| Knowing that we were working with someone that we trusted, that wasn't going to take advantage of us and that had a high standard of quality that matched ours - well, that made all the difference. There were no surprise costs and I never felt pressured to upgrade anything.....They caught issues on their own, proactively notified me and got them fixed quickly. They took great pride in their work and had an excellent quality standard. They met their commitments and made it an enjoyable experience. I look forward to building with them again. The overall floor plan is excellent! | ||
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Lesley and Kelly Cranor | ||
| Everyone we've worked with has been great. But I have to say that Pam has impressed me the most. She is organized and on top of every issue - no matter how large or small....We were very pleased with the overall experience, and love our new home. I've recommended James Engle to several of my friends, which is the best compliment I can give. | ||
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Marc and Gretchen Elias | ||
| Jim, As we make final preparations to close on and move into our new home, it seems to be an appropriate time to drop you a note and let you know how nice of a job you and your team have done. As you probably recall, we asked a lot of questions in the beginning. We also took quite awhile in determing if we would build, where we would build, and with whom we would build. We could tell at that early stage by your willingness to spend time talking with us that you had the clients' needs and concerns as your focus. While we were impresssed before we signed the contract, it was really after that where we were happily suprised at every turn. The things you told us and the assurances you gave us before we signed were all true after we signed. Your vendors were all pleasant to work with and the costs were all in line with your estimates. Your team answered all of our questions quickly and accurately throughout the process. Most notable of all, however, was the quailty job done by Joel Hood. While your personal attention to us was a key reason we chose to build with you, Joel's performance would be a key reason we would choose to build with you again. From beginning to end, he was responsive, courteous, and always attentive. Not a single detail slipped through the cracks, and he went out of his way on many occasions to make sure several things turned out just right for us. He established a great rapport with our family, and always took time out to talk and pay attention to our little boy. He's a true asset to your team. If you ever need to direct a reference or have skeptical clients reluctant to build, please feel free to provide our names to them. We wish you the best in the future..continued success with your business and many happy times with your family! Very Truely Yours, Marc and Gretchen Elias | ||
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Mark and Billie Fiedler | ||
| James, Joel is doing an excellent job. His knowledge, comments, and suggestions are very helpful. We had the trim meeting on Tuesday. He commented that we may be ahead of schedule due to the sheetrock being delivered early. Working with your vendors has been a lot of fun. Everyone has been professional and accommodating. I have customers at the store and friends who cannot believe we are building a house from the bottom up with the stress and headaches that they believe goes with it. I would have had to agree with them after building our first house with another builder but building this house with your company is just the opposite. Thank You! | ||
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Michelle and Ken Dunst | ||
| I just want you to know how grateful Ken and I are for your customer service. We had been in our home for over a year and most builders would have washed their hands of any problems that might have surfaced after the year warranty had run out. We were so impressed that you checked in on us to make sure we were completely satisfied and then fixed our issue! In this day and age that kind of integrity toward your customer is unheard of. Thank you for your time and concern. We love our home! Michelle Houston-Dunst | ||
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Mike and Cecily Blackman | ||
| This is the 2nd time we have built a new home, and we could not be happier. Joel and Ben are both very professional and excellent to work with. Your vendors have been outstanding with their help and explanations. You have surrounded your company with people that will continue to make you successful. As a business owner, I also strive to provide excellent service from me, my employee, and vendors. As we both know nothing is perfect, but your team of people are very close. Thanks, Mike Blackman | ||
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Mitch and Michelle Selbe | ||
| This was our first time and we would definitely use them again. I think they did a great job and we were very pleased with our first building experience. | ||
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Phillip and Lynette Meinjtes | ||
| The quality of workmanship and feedback from the employees was great!.....(The professional decorator) Shawna was really helpful and professional with all of our selections. | ||
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Shanda and Robert Kimbell | ||
| The entire home building process was all new to us, however it didn't over shadow the excitement of our new home. Bobby did a fantastic job at making sure our needs were met. I would say that we would use you again, but we love our home so much I don't think we'll be moving any time soon! Thank you!! | ||
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Tammy Bernhardt - The Johns Family Team - Keller Williams Realtors | ||
| Jim, I would like to thank you for everything you have done to build such nice homes for my clients. The experience has been unlike any other builder I have worked with in the past 18 years. Very pleasant, efficient and most of all a very high level of client satisfaction. I look forward to selling many more of your homes. Congrats on your continued success. PS - your entire team is awesome Tammy - The Johns Family Team. | ||
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Todd and Elizabeth Preston | ||
| If I ever have a work acquaintance or friend needing to have a home built, I will highly recommend James Engle Custom Homes to them....Dennis and Bobby both did really good work following up and fixing things....I was most satisfied with James Engle Custom Homes staying on schedule and budget | ||
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Travis and Lindsey Lindemoen | ||
| Jim, you have a great group of people representing your brand "James Engle Custom Homes". Everyone was very knowledgeable and helpful through the process. I wish you the best of luck and we will be sure to pass along nothing but positive things about the Jim Engle Team. Thanks for everything! Travis & Lindsey Lindemoen | ||
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Troy and Jodi Wolf | ||
| Jim and team, As you know, we closed on the house last Thursday. We moved in this past weekend and have spent 2 nights in the house now. Jodi & I want to say, "THANK YOU for such a beautiful home!" We really love it, and our daughter is totally at home here already. She adores her basement play room and her new bedroom. It was a great learning experience for us to watch the process along the way. The final product is another home you can be proud of and another set of happy customers who will refer James Engle Custom Homes, and maybe some day be repeat customers. In fact, I gave a tour of our house and sang your praises on Tuesday to a young house-searching couple. Thank you! Sincerely, Troy & Jodi Wolf | ||
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